Our Guarantee & Warranty - Tilehurst Roofing San Jose

The Tilehurst Roofing San Jose Guarantee

A roof is one of the few things on a San Jose home you can’t easily inspect from the ground, which is exactly why the paperwork has to mean something. Our guarantee at Tilehurst Roofing San Jose is simple: every repair gets a written guarantee before the crew leaves your driveway, not mailed weeks later, and every job starts with a written price in your hands. If a repair fails inside the guarantee period, we come back and correct it at no charge, no negotiation, no questions. We’ve been operating under the Kingswell family of companies since 2000, and the 365-Day Done Right Promise applies to every single job. That’s a full year of documented accountability, not a verbal handshake.

Call (669) 274-0078

What’s Covered

• Workmanship. If our installation or repair work fails inside the guarantee period, the crew returns to fix it at no cost under the 365-Day Done Right Promise.
• Written pricing before work starts. The price we quote is the price you approve, in writing, before anyone climbs a ladder. No change orders, no “we found something else” surprises.
• Cleanup and property protection. Magnets for nails, tarps for landscaping, and a walkaround with you when the job is done. We leave the place cleaner than we found it, which is one of the Kingswell Way values we don’t compromise on.
• On-time arrival. We give you a window and we show up in it. If something changes, you get a call, not a no-show.
• Material integrity. We work with GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, and we stand behind how those materials are installed. Manufacturer warranties cover the product; our guarantee covers the hands that put it on.
• Free second visit. If a repair fails inside the guarantee period, Tilehurst Roofing San Jose returns at no charge. That’s not a courtesy, it’s the agreement.

Our Satisfaction Promise

If something doesn’t look right, or you notice a leak after a storm, you call (669) 274-0078 and a live person picks up. That’s the start of the make-it-right process. We send a background-checked, uniformed technician to assess the issue, and we document what we find in writing. If the problem falls under the guarantee, the repair is scheduled at no cost to you. If it’s a new issue, you get a written price before any work begins, and you decide how to proceed. Greg Holloway, Owner of Tilehurst Roofing San Jose, has built the business on the idea that a roofing company should be reachable after the invoice is paid. That’s why the 365-Day Done Right Promise exists: a full year of documented accountability on every job, not just the ones that are easy to stand behind.

Licensed & Insured Backing

Anyone can print a guarantee on a flyer. The real backing is the licensing and insurance that protects a San Jose homeowner if something goes wrong. Tilehurst Roofing San Jose is licensed and insured, which means the work is done by professionals who carry the credentials to do it, and the property is protected while they’re on it. We’re insured and bonded, and every technician on your roof is background-checked and uniformed, so you know exactly who is on your property. When you combine state licensing with a written guarantee and a full year of accountability, you get something rare in roofing: a promise with teeth. Call (669) 274-0078 to schedule a free estimate, and you’ll see the guarantee in writing before you sign anything.

Written by Greg Holloway, Owner at Tilehurst Roofing San Jose, serving San Jose since 2000.